For HENNLICH s.r.o., a company with 250 employees, we introduced an SOS Line as a 24/7 professional support service for their people. The service was integrated into the internal communication framework “Who to turn to” and gradually became a natural part of employee care.
Based on regular reporting, we identified the most common topics and expanded the service with mini‑seminars (care for elderly family members, memory training, children’s mental resilience, burnout prevention, healthy lifestyle, etc.). Every quarter, our consultants visited the company to provide in‑person consultations.
The SOS Line was also included in the onboarding process for new employees, and information about the service is available in places where people naturally move around — kitchens, copy rooms, changing rooms. Employees thus have anonymous access to psychological, legal, and financial counselling, while the HR team gains the reassurance that people have a reliable support tool whenever needed.
Already within the first year, the service proved to strengthen workplace climate and help employees navigate challenging work and personal situations. Its positive impact continues to be confirmed through employee satisfaction and motivation surveys.
The SOS Line has been part of the company since 2012, and thanks to the active support of management and HR, it has become a stable pillar of employee care.