Privacy Policy

Privacy Policy

I. General Provisions

The controller of personal data within the meaning of Article 4(7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the “GDPR”) is pme Familienservice s.r.o., Company ID No. 28477642, with its registered office at Pernerova 293/11, 186 00 Praha 8-Karlín, Czech Republic (hereinafter referred to as the “Controller”).

Contact details of the Controller:

Address: Pernerova 293/11, 186 00 Praha 8-Karlín, Czech Republic
Email: informace@familienservice.cz
Telephone: +420 777 645 306

Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to that person’s physical, physiological, genetic, mental, economic, cultural or social identity.

The Controller has not appointed a Data Protection Officer.

II. Sources and Categories of Personal Data Processed

The Controller processes personal data that you have provided or that the Controller has obtained in connection with fulfilling your order.

The Controller processes your identification and contact details and the data necessary for the performance of the contract.

III. Legal Basis and Purpose of Processing Personal Data

The legal bases for processing personal data are:

• Performance of a contract between you and the Controller pursuant to Article 6(1)(b) of the GDPR;
• The Controller’s legitimate interest in direct marketing, particularly sending commercial communications and newsletters, pursuant to Article 6(1)(f) of the GDPR;
• Your consent to processing for direct marketing purposes, particularly sending commercial communications and newsletters, pursuant to Article 6(1)(a) of the GDPR in conjunction with Section 7(2) of Czech Act No. 480/2004 Coll., on Certain Information Society Services, where no order for goods or services has been placed.

The purposes of processing personal data are:

• Processing your order and exercising the rights and fulfilling the obligations arising from the contractual relationship between you and the Controller. When placing an order, you are required to provide the personal data necessary to fulfil it successfully, particularly your name, address and contact details. Providing this data is a necessary requirement for entering into and performing the contract. Without it, the contract cannot be concluded or performed by the Controller;
• Sending commercial communications and carrying out other marketing activities.

The Controller does not engage in automated individual decision-making within the meaning of Article 22 of the GDPR.

IV. Data Retention Period

The Controller retains personal data:

• For the period necessary to exercise the rights and fulfil the obligations arising from the contractual relationship between you and the Controller and to pursue claims arising from that relationship, namely for 15 years following the termination of the contractual relationship;
• Until consent to the processing of personal data for marketing purposes is withdrawn, but for no longer than 3 years, where the personal data is processed on the basis of consent.

Once the retention period has expired, the Controller will delete the personal data.

V. Recipients of Personal Data and Transfers to Third Countries

Recipients of personal data are persons or entities:

• Involved in supplying goods, providing services or processing payments under the contract;
• Involved in ensuring the operation of the services;
• Providing marketing services.

The Controller does not transfer personal data outside the European Economic Area or to international organisations, except in specific cases where you have given separate, explicit and informed consent in advance and the conditions of Article 49(1)(a) of the GDPR are met.

Before you give this consent, the Controller will inform you of the data to be transferred, the recipient, the destination country and the purpose of the transfer. The Controller will also inform you of the possible risks arising from the absence of an adequacy decision and appropriate safeguards. Merely reading or acknowledging this Privacy Policy does not constitute such consent.

VI. Your Rights

Subject to the conditions set out in the GDPR, you have:

• The right to access your personal data pursuant to Article 15 of the GDPR;
• The right to rectification of personal data pursuant to Article 16 of the GDPR;
• The right to restriction of processing pursuant to Article 18 of the GDPR;
• The right to erasure of personal data pursuant to Article 17 of the GDPR;
• The right to object to processing pursuant to Article 21 of the GDPR;
• The right to data portability pursuant to Article 20 of the GDPR;
• The right to withdraw your consent to the processing of personal data at any time, where processing is based on consent, by contacting the Controller in writing or electronically at the postal or email address specified in Section I of this Privacy Policy. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

You also have the right to lodge a complaint with the Czech Office for Personal Data Protection if you believe that the processing of your personal data infringes the GDPR.

VII. Personal Data Security Measures

The Controller declares that it has implemented appropriate technical and organisational measures to protect personal data.

These measures include the protection of electronic data storage systems, including the use of antivirus software, and the safeguarding of personal data held in paper form.

The Controller declares that only persons authorised by the Controller have access to personal data.

VIII. Final Provisions

This Privacy Policy provides information about the Controller’s processing of personal data and your related rights.

If you acknowledge that you have read this Privacy Policy in an online form, this does not in itself constitute consent to the processing of personal data. Where consent is required for specific processing, the Controller will request it separately and specify its purpose and scope.

The Controller is entitled to amend this Privacy Policy. The updated version will be published on the Controller’s website or may be sent to the email address you have provided to the Controller.

This Privacy Policy takes effect on 1 May 2026.