EAP & SOS Helpline

For Employees

You don’t have to face your worries alone

Life sometimes brings situations that feel overwhelming or difficult to manage. And most of us cannot fully separate personal life from work — when things are challenging at home, it often shows up at work too.

Everyone goes through moments that are demanding, exhausting, or confusing.

Whether it’s work, relationships, family, finances, or health, you have access to expert and anonymous support.

Talking to a professional who deals with similar situations every day is often easier than it seems — it brings relief, clarity, and concrete steps toward a solution.

“Every problem has a solution. And when it doesn’t, worrying won’t help.”

When problems remain unresolved, they tend to grow

  • fatigue, exhaustion, anxiety
  • difficulties at work and conflicts
  • tension in relationships
  • declining health
  • the feeling that “it’s all too much”

Don’t let the moment overwhelm you. Support can help you find a way forward.

Reach out early.

Communication is the first step

How it works

1. Contact

You call the SOS Helpline or use the agreed contact method.

2. Consultation

A professional talks through your situation, provides initial guidance, and helps you gain clarity.

3. Next steps

If needed, they suggest further steps or connect you with additional professional support.

4. Outcome

You receive a clear overview of possible solutions and a recommended way forward.

How We Can Help

Personal & Family Matters

  • partnership and relationship difficulties
  • separation and divorce
  • loss of a loved one and grief
  • parenting challenges and family dynamics
  • organizing childcare, kindergartens, and schools

Health & Mental Wellbeing

  • stress and long‑term overload
  • burnout
  • anxiety and emotional distress
  • serious illness
  • addictions (your own or within the family)

Work‑Related Issues

  • workplace communication
  • team conflicts
  • relationships with supervisors
  • mobbing or bossing
  • demanding or complex work situations

Financial & Legal Guidance

  • basic legal and financial orientation
  • prevention of potential problems
  • recommended steps and referrals to specialists
  • guidance in everyday life situations

Childcare Support

  • individual counselling
  • choosing schools or childcare options
  • legal orientation
  • parental benefits
  • coordination with caregivers
  • assistance with school enrolment

Home Care & Elder Care

  • support during illness or limited mobility
  • planning retirement
  • choosing suitable housing and financing
  • organizing care
  • psychological support for the family
What You Can Expect?

Why reach out for help — a valuable outside perspective

Talking through your worries with professionals who handle similar situations every day is often easier than it seems.

It brings relief, a clearer mind, and concrete steps for moving forward.

  • a faster path to solutions
  • organizing thoughts and emotions
  • sharing without burdening family or friends
  • preventing the situation from getting worse
  • an unbiased, neutral perspective
  • expertise grounded in professional practice
  • strengthening confidence and the courage to act
  • a safe space for openness
  • guaranteed professional confidentiality

Support is provided by crisis intervention specialists, therapists, coaches, and counsellors.

All work follows the ethical standards of trusted helpline practice.

“Trust and your privacy are our priority.”

Anyone can face difficult moments

You are not alone

Phone or online

Support is available by phone (using the number and access code provided by HR) or online — via Google Meet, Teams, or email, depending on what feels most comfortable.

Confidential

Your privacy is protected. All counselling is anonymous and strictly confidential.
No personal data is shared with the employer. Only the number of consultations and general support areas are reported for feedback purposes.

Professional

Support is provided by qualified professionals — crisis intervention specialists, coaches, counsellors, and therapists. All work follows the ethical standards of trusted helpline practice. The team is accredited in crisis intervention, experienced, supervised, and continuously trained.

24/7

Non-stop

Available at any time — weekdays, weekends, holidays. The helpline is always ready to offer support, whether the situation is urgent or not.
Don’t have the service in your organization yet? Connect us with your HR department or request an individual consultation.
  • the service is paid for by your employer
  • you use it completely anonymously
  • consultations take place by phone or online
  • the SOS Helpline is available 24/7
  • you can access psychological, legal, and financial support
  • the exact scope of the service may vary depending on your employer’s setup

Information about how the service is configured in your organization is available from the SOS Helpline operator or your HR department.

Good to Know

  • immediate support when you need it

  • a safe space where you can speak openly

  • expert guidance from experienced professionals

  • help with stress, anxiety, conflict, or change

  • support in family, partnership, parenting, and caregiving

  • reassurance that you are not facing things alone

If you’re unsure whether your organization provides access to the SOS Helpline, the operator can confirm this for you — feel free to reach out.

What You Gain

FAQs

Yes. Your employer never sees who used the service — reporting includes only anonymized statistics on the number of consultations and general themes.
Your organization covers the cost. For you, it is completely free.
Crisis intervention specialists, therapists, coaches, and legal and financial counsellors.
Anytime. The SOS Helpline is available 24/7.
Personal, family, work-related, financial, and legal matters.
You call or write. A professional talks through your situation and helps you understand your options.
No. Just call — even if you’re not sure where to begin.
No. The service is anonymous and confidential.
Yes, within the scope agreed by your employer.
Ask your HR department or connect us — we will help explore the options.

Make an inquiry